Write a useful bug report

Describe what happened

For a question about Atlas, create a ticket in your account. For an issue specific to the game or your RedLine access, check the community’s instructions first.

1. Name the service involved: Atlas website, account, launcher or RedLine.
2. Describe the actions that trigger the problem, in order.
3. Explain what you expected and what happened instead.
4. Include the date, time, exact message and a screenshot if it helps.
5. Tell us what you have already tried and whether the problem happens every time.

Share only what is needed

Hide private information in screenshots. Do not attach passwords, recovery codes, sign-in codes, password reset links or files containing credentials.

Your ticket and the team’s replies are available in your Atlas account. Review your message before sending it, and add useful details to the same conversation.